This is the reference your customer provides to us. Contact our customer service if you need more detailed information.
FAQ topic: Account adjustments
Immediately following a grace period except when the claim is caused by a cancelled or amended invoice.
If you invoice this customer frequently, then nothing. Otherwise you may wish to settle the amount manually to avoid possible interest charges.
e prepay your invoice as early as possible, however your customer will keep it open for amendment/dispute until it is approved according to their internal processes which can result in a shortfall.
Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.
A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer.
A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.