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FAQ's for

When do you charge interest on Supplier claims?

This depends on what caused the Supplier Claim in the first place.

All claims include a short, interest-free grace period that is typically five business days.

Interest on claims for cancelled or amended invoices

If your customer amends or cancels an invoice we have prepaid, we don’t start charging interest until the original due date plus the grace period. However, please note that the 60-day settlement period for the claim still starts immediately after we send you a Customer account adjustment notice.

Interest on claims caused by credit notes and debit notes

If you issue a credit note or your customer issues a debit note, we wait until your customer uses them as part of a payment to us before we create the associated Supplier claim. The grace period and subsequent interest charges on these Supplier claims start immediately.

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