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FAQ's for

What is the Associated documents reference number?

We currently include a reference number which is your customer’s payment reference for us. You can use the reference number when contacting them to help determine what caused the claim.

We understand this is not very helpful and are working on upgrading the current email with something that is far more transparent and informative about the cause of a shortfall.

In the meantime, if you receive a Customer account adjustment and wish to know more, please contact our support team on or your local customer support phone number (check the bottom of this page for latest details and times of operation, or use this form).

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