A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer. For example, we paid you for a £1000 invoice, and they only paid us £800, leaving us £200 out of pocket.
We can usually resolve Supplier claims by deducting them from your next prepayment or standard payment.
If you invoice this customer frequently, then nothing. Otherwise you may wish to settle the amount manually to avoid possible interest charges.
Adjustments can occur whenever your customer uses a credit note or debit note to settle their account, or if there are any changes or cancellations of invoices we’ve prepaid.
A Customer account adjustment provides information about any adjustments we have made over and above deducting our normal fees.
