A Supplier Claim occurs when we have a shortfall between what we have paid you and what we have received from your customer. For example, we paid you for a £1000 invoice, and they only paid us £800, leaving us £200 out of pocket.
We can usually resolve Supplier claims by deducting them from your next prepayment or standard payment.
This is the reference your customer provides to us. Contact our customer service if you need more detailed information.
Immediately following a grace period except when the claim is caused by a cancelled or amended invoice.
If you invoice this customer frequently, then nothing. Otherwise you may wish to settle the amount manually to avoid possible interest charges.
