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What is a Customer account adjustment?

A Customer account adjustment is a document that we issue. It provides information about any adjustments we have made over and above deducting our normal fees. Adjustments can be positive or negative (we owe you, or you owe us, respectively).

Positive adjustments

You will get an extra payment from us if there are any positive adjustments.

Negative adjustments

Each negative adjustment is a separate Supplier claim that we will track and usually resolve by deducting the amount from your next payment.

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